TERMS & CONDITIONS
Once the design and cost has been agreed between The Rock Hound and the commissioning party a proforma invoice for the 50% non-refundable deposit will be issued.
When your bespoke piece is completed you will be issued with your final invoice and payment must be received in full before The Rock Hound will post your commission.
If an item is in stock we will send it out within the next 3 business days. However if an item isn’t in stock, since all the pieces are handmade, it will take us between 5 to 14 business days. If you would like to know if a certain item is in stock or an estimated delivery time please give us a call.
We are certified through the Fairtrade Foundation as a licensee for Fairtrade gold. For more information as to why we choose to use Fairtrade Gold please click here.
All our pieces are assayed (tested for purity) at the London Assay Office and are hallmarked to verify this. They are also struck with our makers mark to validate origin. Additionally, Fairtrade Gold items are struck with the Fairtrade Gold logo to verify authenticity.
If you would like to be on our mailing list please complete the form on our contact page and we will keep you updated with the occasional email if there is an upcoming show or inviting you to a sale. We collect the information that you give to us when you sign up to our list and we promise to never share your information with anyone else in line with GDPR.
Online Dispute Resolution
All businesses which trade online must provide a link to the Online Dispute Resolution. This allows consumers to file disputes (including disputes where the trader and consumer are in different countries within the EU) online.
The mulberry paper that is used for the pebble shaped boxes that house our HotRocks, original RockStars and GoldRush collections is made of the best fibre of the mulberry tree. Collecting the fibre does not interfere with the ecosystem as not a single tree has to be cut down; only the shoots are harvested for use while the tree continues to grow. In the processing, the bark is peeled off and the remaining fibre is processed into a pulp, forming the base for several kinds of paper and to bring everything together a natural glue is used. The paper mache boxes are assembled in our partner’s factory in Thailand by workers that are fairly treated and paid well.
We also have an exotic leather range of packaging. To create this material, we work with an Icelandic tannery who are the leading manufacturers in leather from fishskin. The fish leather we use is environmentally friendly in two different ways: it is a bi-product of the fishing industry in Lake Victoria, Tanzania, utilising raw materials that would not otherwise be used; and the production process makes use of renewable hydro and geothermal energy.
Our newest addition to our family of packaging comes in the form of the vegan and sustainable Piñatex material which behaves like leather but is made from pineapple leaf; click here for more info about this new material with a low environmental impact. These gorgeous golden pouches for our RockStars 2019 Trigonal Edits are designed and handmade by us in our East London Studio.
Payment through our website is facilitated by Stripe who are certified to PCI Service Provider Level 1 which is the most stringent level of certification meaning all your details are kept safe. We accept Visa, MasterCard, Amex, Maestro or Solo.
Once payment has been received by The Rock Hound, we will send you a confirmation email which indicates a legally binding purchase and sales agreement between yourself and The Rock Hound.
The Rock Hound reserves the right to cancel or reverse an order.
We are more than happy to arrange for the engraving or personalising of your item, for prices please feel free to contact us.
All photos are copyrighted to Susi Smither unless mentioned.
Postage & Shipping
A nominal postage charge of £5 is added to all orders below £100. For orders over £100 postage is free. All other countries the shipping costs will be calculated when your order is received.
For orders that are delivered outside the European Union, delays may be incurred as items go through your country’s Customs & Excise. You will be liable for any local customs duty, import taxes or costs due on your purchase. These are decided on a case by case basis by your own government at the point of entry to your country and are outside our control.
All prices are quoted in GBP (£ sterling) and are inclusive of VAT. The Rock Hound reserves the right to change the prices without further notice. The GoldRush collection price structure is based on the current Fairtrade gold price and will be reviewed quarterly and adjusted to reflect any fluctuations.
We can repair other jewellery as well as our own. Please email email@example.com or call 020 8985 5796to talk through what you need and we will give you a quote.
Returns for online purchases are accepted if returned within 7 days unworn and in the original packaging. If you would like to return your item please get in contact with your original order number and you will be advised of our returns procedure. Postage charges will not be refunded.
VAT is included in all prices quoted here at 20%. This will be deducted from all purchases outside the EU. Our VAT registration is 217 527706.